Remote CareReading time 6 minUpdated 2026-09-09

Remote care from the web: live screen, temporary lock and when rules take effect

View the child's live screen from the web console, issue temporary lock/unlock, adjust time rules remotely, and understand the full save → pending → heartbeat → applied chain and why there is usually a ~10 second delay.

What the web console can do

  • Live screen: single frame (data-saving) or continuous viewing, with keyboard/mouse takeover when needed.
  • Temporary unlock / lock: one click, effective after the next heartbeat.
  • Adjust today's slots and rules: save, then push to the device.
  • Switch work modes: Guardian ⇄ Setup.
  • Remote shutdown / restart: off by default, opt-in by parents; execute now or with a 5–300s countdown (default 30s).

How long until a saved rule applies

  1. 01

    Click Save and apply to device

    After saving, the server marks the device as pending; without saving nothing is pushed.

  2. 02

    The client pulls on heartbeat

    The client sends a heartbeat roughly every 10 seconds and pulls the policy, downloading the new config when a pending flag exists.

  3. 03

    Applied locally

    It applies immediately once downloaded — no client or PC restart needed.

How online status is determined

  • A ~10s heartbeat plus a 10s-throttled control poll maintain the online timestamp.
  • A unified 20-second online window: no heartbeat for 20 seconds means offline.
  • The device name is reported by the client heartbeat; the web console never guesses from the local hostname.

Entitlements and switches

  • Registered users get a 7-day free remote-management trial; VIP binds 3 devices, SVIP more.
  • After expiry, remote care, settings, temporary management and mode switching are disabled in the web console — on-device time rules keep running.
  • Remote management can only be turned ON from the supervised PC; the web console can only turn it off.

Related guides